Terms of Service

1) Service description
SolySync provides 1:1 online coaching for adults focused on emotional clarity, relationship stability, and structured personal development. Coaching is conversational and educational in nature. This service is not medical care, psychotherapy, counselling, or legal advice.

2) Eligibility (18+)
SolySync is available only to individuals aged 18 or older. By using this website or purchasing services, you confirm you meet this requirement.

3) No guarantees
Coaching outcomes depend on individual circumstances, effort, and choices. We do not guarantee specific outcomes in relationships, emotions, finances, or life decisions.

4) Not for emergencies
SolySync does not provide emergency support. If you are in immediate danger or experiencing an acute crisis, contact local emergency services or a licensed professional.

5) Scheduling and delivery
Sessions are delivered online as agreed between you and SolySync. For some options, a short written summary may be provided; this is optional and not guaranteed unless explicitly stated. Delivery timelines are communicated before payment.

6) Payments
Payments are processed via secure online payment providers. The charge on your bank statement may display the business name Vertex Support LLC and/or a brand descriptor referencing SolySync.

7) Cancellations and rescheduling
You may request rescheduling by email. Unless otherwise agreed in writing, rescheduling requires at least 24 hours’ notice prior to the scheduled session time. Missed sessions without notice may be treated as delivered.

8) Refunds
Refunds are governed by the Refund Policy below. In general, personalized services are non-refundable once delivered.

9) Acceptable use
You agree not to use this website or services for unlawful purposes, harassment, abuse, or to request prohibited content. We may refuse service when necessary to comply with law or to protect safety.

10) Intellectual property
Website content and materials are owned by Vertex Support LLC or licensed to it. You may not copy, resell, or redistribute materials without written permission.

11) Limitation of liability
To the maximum extent permitted by law, Vertex Support LLC is not liable for indirect, incidental, special, or consequential damages arising from your use of the service. Coaching is guidance-only; you remain responsible for your decisions and actions.

12) Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

13) Contact
For questions about these Terms, contact: info@solysync.com

Privacy Policy

1) Who we are
This website (SolySync) is operated by Vertex Support LLC, 1007 N Orange St, 4th Floor, PMB 5350, Wilmington, DE 19801, United States.

2) Data we collect
We may collect: (a) contact information you provide (such as email), (b) information you choose to share during coaching requests, (c) payment-related metadata from payment processors (we do not store full card numbers), and (d) basic technical data (like IP address, browser type) used for security and site functionality.

3) How we use your data
We use data to: provide and manage services, respond to inquiries, schedule sessions, process payments, prevent fraud, and comply with legal obligations.

4) Payment processing
Payments are handled by third-party payment providers. They process payment details according to their own privacy policies. We receive confirmation of payment and limited metadata needed to provide the service.

5) Confidentiality
Coaching information is treated as confidential, except where disclosure is required by law or necessary to prevent harm. This service is not a protected clinical relationship, so legal confidentiality rules may differ from licensed therapy.

6) Data retention
We retain data only as long as necessary for service delivery, record-keeping, dispute handling, and legal compliance.

7) Your choices
You may request access, correction, or deletion of your personal data by emailing info@solysync.com. We will respond within a reasonable time and as required by applicable law.

8) Cookies
This site may use essential cookies (and similar technologies) for basic functionality and security. If analytics tools are added later, the policy should be updated to describe them.

9) Security
We take reasonable steps to protect personal data, but no method of online transmission is 100% secure.

10) International users
If you access the site from outside the United States, your information may be processed in the United States or other jurisdictions where service providers operate.

Refund Policy

1) General rule
Because SolySync provides personalized 1:1 coaching services, services are non-refundable once delivered (for example, once a coaching session has taken place).

2) Refunds before delivery
If you request cancellation before the service is delivered and scheduling has not begun (or no session time has been confirmed), we may issue a refund at our discretion. If administrative or payment processing costs apply, they may be deducted where permitted by law.

3) Rescheduling instead of refunds
If you cannot attend, we generally prefer to reschedule. Rescheduling typically requires at least 24 hours’ notice.

4) Duplicate or erroneous charges
If you believe you were charged twice by mistake, contact us immediately at info@solysync.com so we can investigate.

5) Chargebacks
We encourage customers to contact us first to resolve payment issues. We keep records of scheduling and service delivery to respond to disputes.

Operator: Vertex Support LLC
Address: 1007 N Orange St, 4th Floor, PMB 5350, Wilmington, DE 19801, United States
Email: info@solysync.com